Returns & Exchanges Policy
Returns & Exchanges
We want you to love your purchase! However, as a small business, we can only accept returns under certain conditions:
- You must request a return within 14 days of receiving your order
- The item must be unused, in original condition, and in its original packaging
- Customers are responsible for return shipping costs
- Refunds will be issued after we receive and inspect the returned item
Faulty or Incorrect Items
If your item arrives damaged or defective, please contact us at contactsulayha@gmail.com within 48 hours of delivery with photos of the issue
• We will offer a replacement or full refund at no extra cost
• Faulty items must be returned before a refund is issued
How to Request a Return
1. Email us at contactsulayha@gmail.com with your order number and reason for return
2. We will confirm whether your return is eligible and provide return instructions
3. Once we receive the item, we will process your refund within 5-7 business days.
📌 Note: We are not responsible for lost return parcels, so we recommend using a tracked shipping service.
Please use the size descriptions, product descriptions when choosing an item. There is specific information in the item descriptions regarding each item.
Please email contactsulayha@gmail.com with your measurements if you are at all unsure when placing your order as we would love to help you prior to checkout.
SULAYHA is not responsible for any damage done to items after purchase, including damage or faults caused by washing machines or laundry products, such as but not limited to stains, bleaching or dye leaking, or damage caused by contact with chemicals.
Please refer to our care guides to prolong the life of your pieces.